Teams at Direct Travel

Leads complex global customer accounts as the executive relationship owner and strategic advisor. Develops account strategies, drives retention, growth, profitability, renewals, and cross-sell opportunities. Oversees governance, performance management, service delivery, risk resolution, and global program implementation. Coordinates cross-functional and regional teams, leads executive communications and business reviews, negotiates contracts, and provides strategic counsel on corporate travel programs and industry trends.

Manages global corporate travel accounts, including client retention, profitability, contract renewals, RFPs, implementations, strategic planning, service delivery, and account growth. Develops business plans, conducts client reviews, interprets performance data, recommends improvements, resolves service issues, coordinates with internal teams and suppliers, and sells value-added services. The role is fully remote with approximately 20% travel.

Manages strategic corporate travel accounts, building client relationships, developing travel policies and business plans, monitoring KPIs and service levels, analyzing travel expenditures, improving booking-tool adoption, resolving complex issues, and identifying account growth opportunities. Requires extensive corporate travel industry knowledge, strategic thinking, analytical and project management skills, executive communication, and at least five years of corporate travel agency experience. Travel may reach 30%.