Teams at CVS Health

Leads strategic and operational initiatives across Southeast Medicare markets, translating territory priorities into workplans, milestones, governance processes, and execution paths. Coordinates alignment among market leaders, shared services, and enterprise partners; tracks decisions, risks, dependencies, and action items; escalates issues; and supports process standardization, continuous improvement, and consistent application of Medicare Advantage best practices.

Transforms data into actionable insights for CVS Health’s Direct-to-Consumer channels. Develops reporting solutions, quality dashboards, and analytics on agent behavior, quality trends, and process opportunities. Partners with Quality Assurance, Compliance, Operations, and Vendor Management to ensure data integrity and improve performance. Supports vendor oversight, internal reporting, and quality-monitoring innovation using tools such as Excel, SQL, and NICE CXone, with a focus on Medicare sales processes.

Leads creative vision and execution for omnichannel experiential design across physical, digital, retail, event, and customer-facing environments. Oversees concepts, environmental graphics, signage, digital screen content, activations, and brand experiences from strategy through production. Guides creative teams, partners with senior stakeholders and external agencies, ensures brand consistency, and balances craft with budgets, timelines, and operational constraints. Requires expertise in visual storytelling, retail communications, digital content, emerging creative technologies, and team leadership.