Teams at Cursor

Lead day-to-day support systems and workflows: manage ticketing, routing, queues, labels, escalations, and intake. Triage urgent issues, prioritize requests, drive technical/operational programs end-to-end, partner with engineering/data/IT, and use Cursor and AI-native workflows to reduce toil and improve system reliability.

Own Salesforce and adjacent sales systems support for a rapidly scaling GTM organization. Triage and resolve issues, debug with logs, improve UX, detect patterns in support volume, and build scalable agentic automations and system-level fixes. Document solutions and reduce recurring tickets.

Sell Cursor's AI-powered developer tools into federal agencies by owning a named book of large accounts, driving new agency acquisition and expansion, navigating complex federal procurement and security reviews, partnering with engineering and deployment teams to deliver trials through production, and influencing product and compliance roadmap based on federal customer needs.