Teams at CTI Consulting

Triages, prioritizes, and resolves incidents affecting POS systems and supporting applications. The role analyzes root causes and business impact, manages incident queues against service-level targets, coordinates internal teams and third-party vendors, escalates issues, tracks recurring problems, maintains documentation and knowledge articles, and produces incident trend reporting to support long-term problem resolution.

Designs, analyzes, develops, tests, documents, and supports complex applications and information systems. Leads technical components of projects, coordinates development tasks, mentors less experienced staff, evaluates technologies and vendors, and recommends systems improvements. Collaborates with technology teams, business units, clients, vendors, and senior management while maintaining application effectiveness, documentation, controls, risk standards, and regulatory compliance.

Leads strategic sourcing initiatives by developing RFPs, RFQs, and RFIs; evaluating vendor proposals; coordinating demonstrations and reference checks; negotiating contracts up to $1 million; documenting recommendations and savings; and guiding vendor risk assessments. Partners with cross-functional teams, management, Legal, and third-party risk specialists while ensuring regulatory compliance, internal controls, and effective procurement practices.