Teams at Cox Enterprises

Provides remote technical customer support for Dealertrack and Cox Automotive products through phone, email, and chat. Resolves routine application and product issues, documents cases in CRM, trains customers on product usage, coordinates with internal teams, and follows up through resolution. Requires strong troubleshooting, communication, customer service, and documentation skills, with flexibility for variable shifts, Saturdays, and overtime.

Provides remote technical customer support for Dealertrack DMS Fixed Ops products through phone, email, and other channels. Troubleshoots product and system issues, answers usage questions, documents cases in CRM systems, meets support service-level goals, manages multiple tickets, follows up with customers, and coordinates with internal teams. Requires flexible scheduling, including weekends and overtime, and the ability to work independently while maintaining strong communication and problem-solving skills.

Administers employee absence, leave, workplace accommodation, workers’ compensation, and return-to-work programs across the U.S. and Canada. Serves as the first point of contact for employees, managers, and HR partners; reviews and routes cases, maintains accurate records, coordinates documentation and status updates, provides multichannel support, and ensures compliance with leave regulations, ADA, EEOC, FMCSA, and company policies. Escalates complex cases and identifies process improvements.