Teams at Cox Enterprises

Provide Tier 1 customer support via phone, email, chat, and ticketing. Troubleshoot standard issues, document cases, escalate complex problems, coordinate with teams, deliver one-on-one training, and maintain positive customer relationships while following security processes and contact-center metrics.

Own and grow a portfolio of enterprise and upper mid-market clients, driving revenue, retention, and expansion of managed and professional services. Develop account plans, manage full sales cycle, coordinate cross-functional teams for delivery, monitor account health and risks, and ensure accurate pipeline, forecasting, and CRM hygiene. Build senior stakeholder relationships and align cloud, security, and modernization solutions to business outcomes.

Own and grow a portfolio of strategic enterprise clients by building C-suite relationships, aligning RapidScale solutions to business outcomes, driving revenue expansion and retention, leading multi‑SOW multi‑year engagements, coordinating cross‑functional teams, managing account planning and forecasting, and serving as the executive escalation point to ensure client success.