Teams at Copeland

Lead customer success for Bueno’s B2B smart building analytics platform. Responsibilities include managing client relationships, onboarding and implementation, delivering HVAC and energy engineering services, developing success plans, supporting escalations, conducting product training, tracking adoption and renewal metrics, gathering feedback, and identifying expansion opportunities. The role also improves team processes and supports business growth while working remotely with up to 20% travel.

Drives new SaaS revenue through outbound prospecting, market development, consultative selling, enterprise proposals, and complex RFP/RFT processes. Owns pipeline generation, forecasting, full-cycle sales, ROI cases, stakeholder mapping, and recurring revenue outcomes. Partners with account sales managers, product, technical sales, marketing, operations, and customer success teams to expand software adoption across HVACR and energy-management customers. The role is fully remote and requires travel up to approximately 50%.

The Account Executive will drive sales growth in the OEM refrigeration market, manage customer relationships, and collaborate on strategies to improve business performance, primarily for food retail refrigeration clients.