Teams at Conterra Broadband Services

Leads third-shift Network Operations Center activities, supervising engineers and technicians while monitoring network infrastructure, alarms, and customer services. Assigns and tracks incidents, manages escalations, ensures SLA and MTTR adherence, coordinates with engineering, field operations, and vendors, and maintains shift handover documentation. The role supports troubleshooting of telecommunications, routing, switching, voice, and network devices; contributes to root-cause analysis, change management, post-incident reviews, training, and process improvement.

Leads commercialization and launch programs for strategic sales plays, coordinating Sales, Marketing, Product, Finance, Operations, Analytics, and Enablement teams. Develops plans, timelines, milestones, readiness processes, and performance metrics; manages dependencies, risks, issues, and stakeholder alignment. Supports messaging, training, collateral, communications, adoption, dashboards, and post-launch improvement while providing leadership with launch status and recommendations.

Monitors and supports Conterra’s network infrastructure in a network operations center. Troubleshoots data, voice, VoIP, switching, routing, firewall, and transmission issues; manages incidents, escalations, customer communications, documentation, SLA and MTTR adherence, alarms, testing, firmware upgrades, and change-management impact assessments. Collaborates with field operations, NOC technicians, third-party partners, and management, provides on-call support, and assists with training.