Teams at CNX

Provides onsite IT support for Windows workstations, laptops, applications, hardware, telephony, and Wi-Fi devices. Responsibilities include imaging, deployment, patching, troubleshooting, repairs, ticket resolution through Remedy, inventory management, business continuity testing, training-room setup, vendor coordination, and end-user coaching. The role also supports compliance, Active Directory administration, and service-level adherence.

Supervises a team of call center associates, monitors attendance and performance, coaches employees, manages corrective actions, and ensures customer service KPIs and financial targets are achieved. Handles escalated customer calls, leads team meetings, communicates expectations, supports process adherence, and promotes team development. Requires mandatory team leadership experience, C1/C2 German, English proficiency, strong communication skills, and schedule flexibility in a hybrid role.

Supervise and support a call center team by managing daily performance, attendance, engagement, coaching, quality standards, KPIs, escalations, and development plans. The Team Leader motivates employees, conducts team meetings, ensures policy and client compliance, manages performance gaps, and promotes accountability and continuous improvement while delivering an excellent customer experience.