Teams at Clutch (withclutch.com)

Lead end-to-end delivery of 2-3 large SaaS customer implementations, triage cross-functional issues, build repeatable tooling and processes, mentor teammates, and feed implementation learnings into Product and Engineering while advancing AI-enabled workflows.

Manage a 12–15 mid-market enterprise portfolio of Credit Union customers, lead executive onboarding, drive adoption and value realization, run QBRs/EBRs, surface data-driven insights, collaborate with product/implementation/support, and generate qualified expansion opportunities to grow ARR.

Own end-to-end onboarding implementations for credit union customers, driving project plans, status reporting, risk mitigation, and cross-functional accountability. Partner with implementation engineers and executive sponsors, prescribe product-led solutions, build methodology and process, and mentor teammates to scale implementation practices across the organization.