Teams at Clio

Own end-to-end design of the first 120 days onboarding and activation journey across Clio products. Design in-product guidance, activation flows, and internal tooling for onboarding and migration teams. Use cohort and funnel metrics to define activation milestones, measure impact, and iterate. Collaborate with Product and Engineering, support other product teams, and mentor designers while applying research rigor and AI-enhanced design methods.

Lead a team of ML engineers to design, build, and productionize LLM/GenAI and agentic systems (retrieval, tool use, orchestration). Collaborate cross-functionally with MLOps, product, and data science, review code, mentor engineers, run technical evaluations and proofs-of-concept, and ensure reliable, safe ML deployments for a large SaaS product.

Lead the Customer Success Enablement function to develop onboarding, adoption, expansion, and retention programs. Build and coach a high-performing enablement team, align cross-functional launch priorities, measure OKR-tied outcomes, run Gong call reviews, and create AI-assisted content and role-play certification to drive expansion ARR and retention.