Teams at City of Charlotte

Administers IT incident and change management processes, including workflow tracking, documentation, approvals, scheduling, compliance monitoring, post-incident reviews, reporting, and continuous improvement. Coordinates with service desk and technical teams to promote ITIL practices, maintain governance records, analyze operational trends, support root-cause activities, and improve technology service reliability.

Provides administrative support for the Charlotte Department of Transportation’s Development Services Division. Responsibilities include processing Workday travel and financial entries, coordinating meetings, managing purchasing and travel card transactions, supporting permits and land development records, maintaining calendars and files, responding to public inquiries, preparing communications, and assisting with telephone coverage and dispatch.

Provides legal counsel to Charlotte Area Transit System leadership and staff on municipal, regulatory, operational, policy, and transit matters. Conducts complex legal research; prepares opinions, agreements, pleadings, memoranda, resolutions, and policies; reviews legal compliance; and represents CATS and the City in negotiations, hearings, administrative proceedings, and litigation. Independently manages diverse legal matters, coordinates with internal and external counsel, monitors changing laws, and communicates risks and recommendations to executives and stakeholders.