City of Charlotte Benefits Overview

Supervises technical staff supporting mission-critical transit applications, including Vontas OnRoute CAD/AVL, GIRO HASTUS, fare systems, databases, integrations, and operational data. Leads application administration, troubleshooting, incident recovery, testing, upgrades, cybersecurity compliance, vendor management, lifecycle planning, and modernization. Coordinates across transit operations, planning, finance, IT, cybersecurity, and external vendors to maintain reliable 24/7 service. Oversees contracts, renewals, documentation, monitoring, recovery procedures, and application changes affecting bus, rail, paratransit, scheduling, fare collection, and revenue systems.

Designs and leads Workday architecture, integrations, configurations, security models, business processes, and reporting structures supporting HR, Finance, Procurement, Budget, and operations. Collaborates with stakeholders, IT teams, vendors, and Workday administrators to gather requirements, create technical documentation and diagrams, define implementation specifications, troubleshoot solutions, support testing, and ensure scalable, secure alignment with Workday best practices and feature releases.

Serves as system steward and technical liaison for transit applications, including Vontas OnRoute and GIRO HASTUS. Translates operational needs into requirements, administers configurations, queries databases with SQL, troubleshoots onboard bus technology and integrations, coordinates testing and deployments, manages incidents and vendors, and supports users. The role requires hands-on field work aboard buses, documentation, training, data validation, change control, and continuous improvement of business-critical transit systems.