Jobs at Citigroup

Leads acquisition strategy, performance analytics, and reporting for Citi’s cobrand credit card portfolio. Analyzes KPIs, maintains dashboards, tracks marketing investments, identifies risks and opportunities, and presents recommendations to senior leaders and external partners. Coordinates marketing roadmaps and test-and-learn initiatives, collaborates with cross-functional teams, and uses competitive intelligence to improve acquisition strategy and returns.

Leads Citi’s corporate insurance and risk management activities, including risk financing, insurance program placement and administration, captive insurance management, claims oversight, loss engineering, and risk control. Advises business units on insurance needs, oversees insurers, brokers, and third-party administrators, supports regulatory compliance, and manages relationships with insurance specialists. The role requires senior leadership, strong insurance industry expertise, and extensive experience designing and negotiating large corporate insurance programs.

Support Citi Commerce’s ad and offers product roadmap by translating commercial needs into technical requirements, partnering with technology teams, coordinating AdTech integrations, supporting testing and compliance approvals, and monitoring post-launch performance. The role focuses on ad serving, targeting, measurement, third-party platforms, and launching capabilities that meet commercial, technical, legal, and risk standards.

Leads the strategic vision, roadmap, capabilities, and partnerships for Citi’s ThankYou Rewards ecosystem. Owns rewards economics, redemption experiences, partner relationships, digital innovation, enterprise alignment, governance, budgets, and organizational development. Drives customer engagement, competitive differentiation, financial performance, and transformation across cross-functional teams and external partners.

Leads Citi’s Product Strategy, Research & Partner Engagement function for U.S. Consumer Cards. Defines digital and client experience strategy, evaluates customer and market insights, assesses emerging technologies including AI, shapes product roadmaps and investment priorities, and aligns senior stakeholders across cards, marketing, risk, operations, wealth, and retail. Oversees research, competitive intelligence, executive governance, strategic communications, and a 15–20-person team.

Leads investigative intelligence and insider threat analysis for a global financial institution. Conducts post-investigation reviews, identifies root causes and systemic gaps, assesses emerging threats, and translates sensitive information into preventive controls and mitigation strategies. Develops insider risk program capabilities, communicates findings to executives and stakeholders, and participates in industry intelligence-sharing and benchmarking activities.

Owns execution of Citi Commerce’s product roadmap for advertising and offers capabilities. Translates commercial strategy into technical requirements, manages product delivery from requirements through launch, oversees AdTech and MarTech integrations, leads testing and quality assurance, and navigates legal, risk, regulatory, and compliance approvals. The role also monitors post-launch performance, manages vendors, aligns commercial and technology stakeholders, and drives optimization within a regulated financial-services environment.

Owns execution of Citi Commerce’s product roadmap for advertising and offers capabilities. Translates commercial strategy into technical requirements, manages product delivery from requirements through launch, coordinates AdTech and MarTech integrations, leads testing and quality assurance, navigates legal and regulatory approvals, manages vendors, and monitors post-launch performance. The role partners closely with commercial and technology teams in a regulated financial-services environment.

Manage third-party and platform redemption partners for Citi ThankYou Rewards. Support partnership strategy, campaigns, platform initiatives, contract governance, operational issue resolution, and new partnership development. Collaborate with product, technology, legal, sourcing, and senior management teams. Track performance, financials, marketing campaigns, and operational metrics while preparing leadership updates and recommending future campaigns and partnership opportunities.

Executes product and pricing changes, develops pricing plans and requirements, evaluates market readiness, and creates reporting to assess pricing impact. Leads cross-functional technology and product initiatives, serves as a pricing customization subject matter expert, documents product changes, supports launches, resolves business issues, and ensures compliance and risk management. The role also provides pricing insights to support business decisions and business outcomes.

Manages pricing exceptions, controls, governance, and reporting for consumer and small-business deposit products. Develops and supports pricing strategies, analyzes competitive markets, contributes to product and pricing roadmaps, and coordinates with Product Management, Finance, and Treasury. Oversees pricing approvals, supports revenue and deposit growth targets, assesses risk, ensures regulatory compliance, and provides guidance to team members.

Manage relationships with third-party and redemption platform partners for Citi ThankYou Rewards. Support strategy, campaigns, platform initiatives, contract governance, operational issue resolution, and new partnership development. Collaborate with product, technology, legal, sourcing, and management teams to drive engagement and cost savings. Maintain performance and campaign tracking, prepare senior management presentations and business reviews, and recommend future redemption opportunities.

Leads product value proposition execution, roadmap development, product enhancements, launches, pricing and packaging decisions, and go-to-market alignment. Partners with technology and product teams to prioritize features, resolve obstacles, improve client experience, and deliver strategic business outcomes while managing risk, compliance, and controls.

Supports stakeholder engagement, impact and regulatory reporting, flagship campaigns, third-party submissions, executive briefings, and internal communications for Citi’s Community Investing and Development team. Develops content and creative assets, maintains digital platforms, coordinates project pipelines, tracks engagement metrics, conducts benchmarking, and ensures compliance and approvals. Collaborates with corporate communications, government affairs, legal, vendors, partners, and senior leadership.

Supports Community Investing and Development through daily business operations, resource tracking, dashboards, KPI reporting, workflow coordination, executive updates, process documentation, and operational problem solving. The role optimizes workflows, synthesizes data for leadership, maintains standard operating documents, and coordinates recurring operational reviews across multiple workstreams.

Lead firm-wide AML risk management for Citi’s Markets Institutional business. Responsibilities include maintaining the AML compliance program, assessing risks and vulnerabilities, developing policies and governance, analyzing and reporting AML data, managing escalations, supporting regulatory exams, and advising senior management. The role requires extensive knowledge of AML regulations, controls, applicable laws, and international standards, along with strong analytical, leadership, and cross-cultural collaboration skills.

Leads Citi’s recovery and resolution planning financial forecasting capabilities across legal entities. Oversees forecasting design, data sourcing, application deployment, controls, reporting, automation, and process improvements. Partners with Treasury, Finance, Risk, Technology, and business stakeholders to ensure reliable capital, liquidity, and balance-sheet forecasts aligned with regulatory expectations. Provides subject matter expertise, supports governance forums, and delivers data-driven insights and recommendations to senior leadership and regulators.

Leads USCC’s enterprise AI portfolio by managing intake, prioritization, sequencing, governance, resourcing, value cases, ROI models, and post-launch benefits tracking. Partners with senior business, technology, finance, and delivery leaders to align investments and ensure measurable outcomes. Produces executive dashboards, roadmaps, analyses, and briefings while monitoring AI trends, risks, controls, responsible AI principles, and model governance. Improves portfolio processes and supports strategic decision-making across a complex, matrixed organization.

Lead recovery and resolution planning deliverables, regulatory submissions, resilience initiatives, and cross-functional projects within Finance. Partner with Treasury, Risk, Operations, Technology, and business stakeholders to develop regulatory content, assess financial and operational resilience, manage deadlines, present recommendations to senior leadership, and escalate risks. The role requires strong project management, executive communication, analytical skills, and knowledge of regulatory stress testing, treasury, capital, liquidity, or balance sheet management.

Supports deposits and segment strategies focused on client retention, journey optimization, deposit growth, and loyalty. Gathers requirements, creates business and functional documentation, coordinates project workstreams, manages milestones, risks, testing, implementation, and stakeholder relationships. Leads go-to-market execution and translates strategic priorities into client-facing and operational outcomes. The role requires strong communication, executive storytelling, analytical ability, financial-services business analysis experience, and the ability to work independently across cross-functional teams.