Teams at Ciena

Provide remote and on-site technical support for Ciena telecommunications products, including on-call coverage. Diagnose complex network issues using debugging tools, lab research, and root cause analysis. Escalate incidents and communicate field concerns across Design, Supply Chain, Quality Assurance, Product Management, Publications, and Training teams. Create and maintain technical documentation, knowledge-base articles, and field service bulletins while contributing to customer issue resolution and knowledge sharing.

Directs a global cloud networking sales engineering team supporting major customers across the Northwest region. Leads solution engineering, technical sales engagements, customer strategy, forecasting, product introductions, and cross-functional collaboration with engineering, operations, services, and product teams. Develops cloud networking solutions spanning software, routing, edge, optical, and data center interconnect technologies. Presents strategy reviews to senior management and travels at least 25%, including occasional international travel.

Designs and executes network test plans, supports optical and Ethernet network deployment, commissions Ciena equipment, provisions services, analyzes optical performance, troubleshoots issues, trains customers on network management systems, and produces technical documentation. The role provides onsite subject matter expertise at Scott AFB and supports network modernization, interoperability, and implementation across Layer 0 through Layer 2, with some Layer 3 responsibilities.