Jobs at Ciena

Coordinates executive calendars, meetings, travel, onboarding, contingent workforce administration, time and cost tracking, operational reporting, leadership materials, and process improvements. Supports workforce utilization, budgeting, forecasting, and resource planning while maintaining accurate records and facilitating cross-functional communications. Requires strong Microsoft 365 skills, organization, analytical ability, and experience managing multiple priorities.

Designs and executes network equipment test plans, validates Ciena product interoperability, supports optical and Ethernet network implementation, and provides onsite engineering expertise. Responsibilities include equipment commissioning, inventory verification, troubleshooting, performance analysis, customer support, standards development, documentation, and Tier III/IV deployment assistance. The role requires expertise in Ciena platforms, SONET, DWDM, ROADM, Ethernet, IP/MPLS, network management systems, and legacy TDM technologies.

Supports PMO processes and project delivery by assisting with planning, scheduling, resource allocation, risk management, reporting, documentation, meetings, tools administration, process improvement, and stakeholder coordination. Provides training and support on PMO standards and software while helping project teams maintain accurate records and meet delivery objectives.

Leads Ciena’s global government relations and advocacy on national-security, economic-security, telecommunications, cybersecurity, trade, supply-chain, and technology policy. Monitors policy developments, assesses commercial and operational risks, develops company positions, engages governments and regulators, and coordinates cross-functional responses. The role requires translating complex policies into executive recommendations, building coalitions, and influencing legislation and regulations across the United States and international markets.

Manage multiple managed-services delivery projects from quote acceptance through service activation and performance reporting. Coordinate customers, partners, suppliers, sales, product, supply-chain, and technical teams while controlling scope, schedules, costs, resources, risks, and service quality. Serve as the customer escalation point, provide executive communications, monitor incidents and SLAs, coordinate field engineers, and drive customer satisfaction. The role requires extensive ICT project-management experience, strong communication and negotiation skills, and willingness to travel.

Leads global sales growth for Ciena’s semiconductor and component portfolio within Cloud and AI markets. Develops sales strategies, business plans, and customer relationships across hyperscalers, data centers, OEMs, ODMs, and ecosystem partners. Drives adoption of electro-optic assemblies, modules, and intellectual property while coordinating with product, engineering, marketing, legal, finance, and services teams. Engages executive stakeholders, exceeds sales targets, manages complex sales processes, and reports on direct and indirect opportunities. Approximately 35% travel is required.

Leads customer-facing service delivery projects across the full lifecycle, coordinating scope, schedules, resources, milestones, risks, budgets, and communications. The role manages cross-functional collaboration among customers, engineering, sales, finance, partners, and service delivery teams. It oversees network lifecycle activities including design, deployment, migration, and validation, while ensuring delivery commitments, customer outcomes, and financial objectives are met.