Teams at Chimes

Designs, deploys, and improves information security solutions. Responsibilities include vulnerability scanning, penetration testing, risk assessments, network and system monitoring, incident investigation and response, firewall and encryption implementation, security control assessments, compliance reviews, policy development, technical documentation, and staff security guidance.

Analyzes business and technical needs, documents requirements, designs workflows and system specifications, evaluates solution feasibility, and supports integrations, testing, implementation, training, release readiness, and lifecycle documentation. Collaborates with business owners, developers, administrators, cybersecurity staff, vendors, and operational stakeholders while maintaining security, privacy, accessibility, and change-control practices.

Provides remote Tier I and assigned Tier II technical support for end users, including account, application, device, peripheral, connectivity, onboarding, and access issues. Logs and tracks requests, diagnoses incidents, installs and configures approved hardware and software, documents resolutions, escalates complex problems, maintains knowledge resources, and follows privacy, security, service-level, and quality requirements.