Teams at Charlie Health

Leads a team of Admissions Coordinators handling prospective client and referral-source calls. Oversees hiring, training, performance reviews, scheduling, service levels, call quality, admissions quotas, documentation, and client communication. Partners with internal teams and executive leadership to improve admissions and discharge processes, meet KPIs, and maintain patient satisfaction and timely admissions.

Processes authorized requests for protected health information, verifies patient and service details, retrieves and formats medical records, documents disclosures, and maintains confidentiality under state and federal privacy laws. The role manages communications, logs requests, uploads documentation to EMR systems, supports release-of-information guidance and training, and contributes to operational improvement initiatives.

Facilitate Substance Use Disorder groups, collaborate with therapists, and support clients remotely. Engage clients effectively and meet documentation standards.