Teams at Bluesight

Provide technical support to customers and internal users through phone and email. Diagnose and resolve SaaS application, system, network, database, and data-related issues; analyze application data; assist with IT questionnaires and assessments; collaborate with hospital IT and pharmacy teams; maintain customer satisfaction; and participate in occasional overnight on-call coverage.

Lead PrivacyPro implementations for new customers: manage project timelines, coordinate stakeholders, configure software, run training, track project documentation, and relay customer feedback to product and engineering teams.

Analyzes, validates, reconciles, and quality-assures healthcare data from disparate systems using Excel and SQL. Interacts with hospital customers, communicates findings, troubleshoots technical issues, supports SaaS implementations, and develops SFTP reporting automation. The role also retrieves data, assists with ingestion and reporting, and collaborates with implementation leads and internal teams to meet project deadlines and customer needs.