Teams at Blue Mantis

Support and troubleshoot large enterprise networks (switching, routing, firewalls, load balancers, SAN). Perform incident response, RCA, firmware/patch management, proactive monitoring, automation scripting, documentation, runbooks, stakeholder communication, and participate in on-call rotation.

Serve as a Cloud FinOps Success Manager advising Azure customers on billing, licensing, and cost optimization. Conduct business reviews, own post-sales relationships, document processes, define KPIs/SLAs, and deliver scalable FinOps onboarding, provisioning, reporting, and escalation practices to ensure high customer satisfaction.

Manage post-sales cloud customer relationships for a Cloud Solution Partner program: conduct business reviews, identify cost-optimization, escalate and resolve issues, document processes, define KPIs/SLAs, and ensure high customer satisfaction while steering CSP operations.