Teams at Blue Mantis

Owns customer success, retention, and expansion for strategic channel partner portfolios and end customers. Leads governance, executive business reviews, escalations, account planning, and cross-functional service delivery across cloud, security, digital, and managed services. Interprets FinOps and CSP insights for stakeholders, identifies growth opportunities, and influences services pipeline. Requires strong customer leadership, business judgment, cloud financial management knowledge, and experience in managed services and partner models.

Supports Account Executives throughout the sales lifecycle by preparing quotes, managing CRM opportunities, coordinating with technology vendors, tracking renewals and supply constraints, and communicating with customers about pricing, licensing, and orders. The role also supports deal registration, pricing approvals, product alternatives, and order fulfillment while coordinating with Operations, Finance, and Sales Operations.

Provides first-level remote technical support for managed-services clients through phone and web tickets. Responsibilities include troubleshooting and resolving end-user issues, administering accounts, documenting incidents, communicating ticket status, meeting service-level agreements, and escalating unresolved problems. The role requires multitasking across tickets, strong customer communication, continual technical learning, and occasional weekend or holiday availability.