Jobs at Blue Mantis

Owns customer success, retention, and expansion for strategic channel partner portfolios and end customers. Leads governance, executive business reviews, escalations, account planning, and cross-functional service delivery across cloud, security, digital, and managed services. Interprets FinOps and CSP insights for stakeholders, identifies growth opportunities, and influences services pipeline. Requires strong customer leadership, business judgment, cloud financial management knowledge, and experience in managed services and partner models.

Supports Account Executives throughout the sales lifecycle by preparing quotes, managing CRM opportunities, coordinating with technology vendors, tracking renewals and supply constraints, and communicating with customers about pricing, licensing, and orders. The role also supports deal registration, pricing approvals, product alternatives, and order fulfillment while coordinating with Operations, Finance, and Sales Operations.

Provides first-level remote technical support for managed-services clients through phone and web tickets. Responsibilities include troubleshooting and resolving end-user issues, administering accounts, documenting incidents, communicating ticket status, meeting service-level agreements, and escalating unresolved problems. The role requires multitasking across tickets, strong customer communication, continual technical learning, and occasional weekend or holiday availability.

Manages billable technology services projects from startup through closure, overseeing scope, schedules, budgets, risks, issues, resources, vendors, financials, governance, and customer communications. Coordinates internal and external stakeholders across concurrent engagements, ensures deliverables meet acceptance criteria and business outcomes, manages change control, and supports PMO process improvement and customer relationship activities.

Designs, deploys, troubleshoots, and supports enterprise network and security infrastructure, including routing, switching, firewalls, wireless, cloud networking, VPNs, and data center services. The role analyzes operational incidents, implements remediation, maintains documentation, communicates with management, supports roadmap decisions, and participates in on-call rotations. It requires extensive experience with multi-vendor network security technologies, cloud platforms, and customer-facing technical work.

Leads a team of 4–6 senior network engineers while providing hands-on support for complex customer environments. Oversees daily operations, escalations, incident and major incident management, root cause analysis, preventive measures, performance reviews, on-call scheduling, and workload distribution. Troubleshoots and optimizes Cisco, Nexus, Meraki, Palo Alto, Check Point, F5, and SAN technologies, while supporting monitoring, automation, patching, firmware updates, and hardware lifecycle management.

Designs cloud and enterprise IT solutions for prospective customers, conducts product demonstrations, develops technical proposals and statements of work, creates quotes, advises customers during sales, and supports transition into onboarding. The role requires strong cloud, networking, communication, presentation, and customer engagement skills, with experience across Microsoft 365, Azure, Google Cloud, and AWS.

Serve as a Cloud FinOps Success Manager advising Azure customers on billing, licensing, and cost optimization. Conduct business reviews, own post-sales relationships, document processes, define KPIs/SLAs, and deliver scalable FinOps onboarding, provisioning, reporting, and escalation practices to ensure high customer satisfaction.

Provide onsite first/second-level desktop support via phone, walk-in, and ServiceNow tickets. Troubleshoot hardware, OS imaging/configuration, printers, mobile devices, basic networking and VPNs. Maintain ticket updates, knowledgebase articles, and client documentation; participate in help desk queue and occasional on-site travel.

Manage post-sales cloud customer relationships for a Cloud Solution Partner program: conduct business reviews, identify cost-optimization, escalate and resolve issues, document processes, define KPIs/SLAs, and ensure high customer satisfaction while steering CSP operations.