Teams at Blue Cross NC

Manage NCQA Health Plan Accreditation focused on Member Experience and Credentialing. Lead planning, documentation, readiness reviews, surveys, gap analysis, remediation, vendor oversight, cross-functional coordination, metrics tracking, and continuous improvement to ensure accredited compliance.

Leads multiple enterprise-scale projects and initiatives from planning through implementation. Manages cross-functional teams, resources, budgets, risks, compliance, vendors, business processes, and stakeholder communications. Tracks milestones, evaluates outcomes, develops mitigation plans, and drives process improvements. Coaches team members and supports strategic business objectives through analysis, reporting, and executive communication.

Leads client relationship management and account strategy for group health and ancillary insurance products. Responsibilities include retaining and growing revenue, partnering with brokers and sales representatives, managing renewals, presenting benefit proposals, analyzing financial and utilization reports, supporting implementation and enrollment, and educating employees. The role requires strong knowledge of benefits administration, insurance products, pricing, negotiations, and client consulting.