Teams at Bloomreach

Coordinate inbound marketing-sourced leads to sales by routing leads, scheduling meetings, tracking speed-to-lead and routing accuracy, identifying bottlenecks, creating feedback loops with marketing and ops, and improving inbound workflows using CRMs and AI go-to-market tools.

Lead the Americas Technical Services team to deliver customer-facing implementations, integrations, and go-live support. Manage staffing, escalations, quality, process improvements, cross-functional coordination with Product/Engineering/Support, and coach team members to drive consistent, high-quality SaaS deliveries.

Drive acquisition, activation, and growth of strategic agency partnerships across North America. Own partner-sourced pipeline and co-sell motions, develop joint business plans, align cross-functional teams, recruit and scale net-new partners, and represent Bloomreach at events to drive measurable revenue and ecosystem expansion.