Teams at Bloomerang

Leads and develops a SaaS onboarding team, overseeing customer implementations, workload, performance, service quality, metrics, risks, and outcomes. Partners cross-functionally to improve onboarding processes, coordinate resources, address escalations, and deliver a consistent customer experience. Coaches team members on communication, expectation setting, objection handling, and change management while using customer feedback and performance data to guide improvements.

Provide email, chat, and phone support for Bloomerang users; resolve customer issues using product knowledge and SOPs; conduct implementations and trainings; create help documentation and webinars; assist with QA/testing and give product feedback to Product Development.

Serve as the senior technical engineer on a delivery team, writing production code, shaping architecture, mentoring engineers, diagnosing complex issues, and owning software quality and reliability. Build TypeScript and JavaScript applications using Node.js, Express, React, PostgreSQL, REST APIs, testing, and observability. Modernize legacy systems, manage integrations and data synchronization, and use AI tools and automation to improve engineering workflows and delivery.