Teams at Blackpoint Cyber

The MSP Customer Marketing Manager will develop and execute marketing strategies for MSP customers, focusing on product adoption and customer growth. Responsibilities include managing campaigns, collaborating with teams, and optimizing engagement metrics.

Drive partner onboarding, adoption, and technical enablement for MSP/SI/VAR and enterprise partners. Design success plans, define KPIs, translate telemetry into business outcomes, manage retention risk, deliver executive presentations, perform risk assessments, and collaborate cross-functionally to improve products and partner experience.

The Director of Client Success will lead the Client Success team, focusing on partner satisfaction, retention, and expansion while integrating AI-driven strategies for efficiency and value realization from the platform.