Teams at Blackbaud

Lead and grow the threat detection and response function, define detection roadmaps, oversee MSSP and internal detections across SIEM/EDR/identity/cloud/email/network, translate threat intelligence into detection content, direct incident response for high-priority events, drive automation and playbook maturity, and partner cross-functionally to improve security readiness and metrics.

Lead the product management of data products and AI/ML platform, driving strategy, execution, and adoption of data systems across teams for improved customer outcomes and business impact.

As a Senior Specialist in Customer Support for Financial Edge, you'll resolve complex cases, support defect triaging, and mentor team members, driving overall support quality and customer satisfaction.