Teams at Black Box

Installs, configures, and troubleshoots Cisco collaboration and unified communications platforms, including Unified Communications Manager, Unity, Webex, contact center systems, voice gateways, LAN switches, and SIP border solutions. Establishes QoS policies, applies security and privacy controls to voice systems, resolves integrated technology issues, and maintains accurate issue tracking.

Owns relationships and revenue growth for large enterprise Consumer and CPG accounts. Develops account plans, expands client relationships, identifies cross-selling and solution opportunities, supports opportunity closure, and partners with delivery, marketing, finance, and procurement teams. Manages account profitability, global service delivery coordination, customer satisfaction, and performance metrics including revenue, margin, win rates, CSAT, NPS, and DSO.

Supports the payroll team in an internal auditing capacity, reviewing payroll-related processes and controls. The description provides limited detail about specific responsibilities, qualifications, technologies, compensation, travel, or clearance requirements.