Teams at AvidXchange

Supports suppliers by resolving inquiries, educating them on electronic payment solutions, and providing consultative guidance to improve retention and revenue. Manages low-dollar accounts, handles escalations, identifies trends, collaborates cross-functionally on issue resolution, and recommends process improvements. The role requires strong communication, organization, problem-solving, analytical, and relationship-management skills, along with proficiency in Microsoft Office and Salesforce.

Leads and coaches a BDR team to generate qualified sales opportunities, improve prospecting performance, and meet productivity KPIs. Responsibilities include training, hiring and onboarding, performance management, process improvement, account development, outbound messaging, opportunity qualification, reporting, and collaboration with sales, marketing, content, and analytics teams.

Develops capacity, business scenario, and forecasting models to optimize resource levels, costs, quality, revenue, and operational performance. Partners with Finance, HR, Workforce Management, Data Analytics, and Operations leaders to define KPIs, analyze data, conduct root-cause analysis, improve planning accuracy, and support monthly operating reviews and strategic decisions.