Teams at AT&T

Leads and develops a telecom sales team, oversees performance and quota attainment, creates sales strategies, manages territories, expands accounts, and handles key client relationships and complex negotiations. The role includes coaching, mentoring, resource allocation, performance optimization, and influencing hiring, disciplinary, and promotional decisions.

Handles high-priority customer escalations from the Office of the President, including billing issues, complaints, fraud, social engineering, and security threats. Investigates complex cases, resolves technical support and claims issues, documents outcomes, ensures policy and regulatory compliance, collaborates with security, legal, asset protection, and account teams, and may deliver fraud training and improve cyber-event readiness.

Designs, implements, and optimizes advanced technical sales solutions. Provides subject-matter expertise, customer consultation, product demonstrations, technical training, troubleshooting, and integration support. Manages deployment projects, leads technical discussions, collaborates with architects and development teams, documents solutions, and supports sales plans. Conducts customer visits, manages complex sales opportunities, meets quotas, and mentors less experienced peers.