Teams at Ashby

Manage end-to-end implementations for strategic (enterprise) customers, develop and execute implementation plans, configure complex B2B SaaS workflows and integrations, drive change management, advise on best practices, measure outcomes with data, and collaborate cross-functionally to ensure timely, successful onboarding and customer value realization.

Build and own Ashby’s Workforce Management function: forecast demand, model capacity scenarios, design global schedules, create dashboards and insights, and partner cross-functionally to balance SLAs, team flexibility, and strategic initiatives. Influence hiring and regional strategy while enabling a tenured, technical Support team to contribute beyond ticket work.

Provide day-to-day technical support for a complex B2B SaaS product: troubleshoot integrations and configurations, resolve tickets end-to-end, communicate clearly with varied audiences, escalate appropriately, and contribute to projects that improve support workflows and automation. Participate in a rotating schedule requiring one weekend day.