Teams at Ascensus

Leads operational reporting, analytics, quality monitoring, and data improvement for Government Savings Operations. Manages analysts, oversees KPI and SLA reporting, identifies trends and data-quality issues, and delivers actionable recommendations to leadership. The role drives reporting automation using Power BI and AI-enabled tools, reduces manual data preparation, supports forecasting and capacity planning, maintains controls and documentation, and partners with operations and technology teams on continuous improvement and regulatory compliance.

Leads operational diagnostics and process improvement initiatives from assessment through implementation, stabilization, and value realization. Redesigns workflows, eliminates inefficiencies, develops performance measures, and partners with business, technology, and AI teams to prepare processes for automation and agentic operations. Applies Lean Six Sigma, consulting, change management, and data-informed problem solving to improve productivity, quality, customer experience, capacity, risk, and sustainable business outcomes.

The Account Services Representative assists Client Service Managers in providing top-notch service, resolving client requests, coordinating transactions, generating reports, and managing projects efficiently.