Teams at Allstate

The Software Engineer will design and build AI-driven systems using Python and Java, focusing on machine learning and AI capabilities for enterprise data transformation and actionable insights.

Lead Voice of Customer (VoC) strategy and programs, design surveys and feedback mechanisms, analyze customer feedback and behavioral data, partner with cross-functional teams to drive improvements, manage vendors and pilot initiatives, and provide thought leadership to influence enterprise customer experience decisions.

Lead strategic design, planning, and implementation of programs and processes to meet business objectives. Analyze data, develop communication materials, drive continuous improvement, present business cases, and collaborate with cross-functional stakeholders to align initiatives with corporate goals.