Teams at Ahold Delhaize USA

The Senior Manager, IT Executive Support leads a team to provide high-tech support to executives, ensuring optimal technology experiences. Responsibilities include team oversight, technical troubleshooting, event execution, and collaboration with service providers. The role requires strong leadership, customer service skills, and adaptability to changing priorities while managing sensitive information.

Lead reporting and analytics for a Business Transformation domain, owning data migration, roadmap, and stakeholder liaison. Define business requirements for reporting, ensure data quality, partner with tech and vendors, and drive data-driven automation and ML features to improve operations. Manage tools, KPIs, and change adoption across a multi-brand retail environment for the duration of a multi-year transformation.

Manage a caseload of workers' compensation claims (incident, medical-only, lost-time), investigate compensability, negotiate settlements, coordinate medical care and return-to-work, collaborate with internal partners and vendors, identify fraud, and ensure compliant, cost-effective claim resolution.