Teams at AHEAD

Manage post-booking order execution for assigned accounts: monitor order progress, update systems with shipment and tracking details, coordinate procurement/logistics/warehouse/account teams to resolve blockers, investigate discrepancies, escalate exceptions, and support high-volume delivery planning while improving processes and order visibility.

Lead architecture, implementation, and operations of multi-tenant Privileged Access Management (PAM) services (primarily BeyondTrust) for MSP customers. Design secure privileged workflows, integrate PAM with identity/ITSM/SIEM, automate onboarding and lifecycle tasks, maintain high-availability PAM infrastructure, conduct risk assessments and audits, mentor team members, and act as PAM subject matter expert for managed services engagements.

The Renewal Specialist manages the renewal lifecycle for software and hardware maintenance contracts, ensuring timely renewals, customer satisfaction, and revenue growth through collaboration with Sales and Customer Success teams.