Jobs at AHEAD

The Senior Specialty Solutions Engineer will focus on network and network security solutions, collaborating with sales teams and vendors to deliver tailored technologies for clients, while leading engineering efforts and mentoring junior members.

Manage sales order execution for assigned accounts, including order booking, document verification, customer profile maintenance, issue resolution, and cross-functional coordination. Partner with warehouse, manufacturing, supply chain, engineering, account management, and external customers to meet delivery deadlines and resolve order changes. Identify process improvements and help customers submit accurate orders. The role requires strong communication, organization, attention to detail, and at least two years of sales and sales operations experience.

Leads AHEAD’s managed Cloud FinOps service as the senior technical authority. Designs and implements enterprise FinOps solutions across AWS, Azure, and GCP; oversees cost analysis, allocation, forecasting, optimization, commitment strategy, reporting, automation, and AI initiatives. Advises executive clients, supports sales and service delivery, establishes practice standards, mentors engineers, and serves as the escalation point for complex engagements. The role is remote in the United States with up to 15% domestic travel and occasional after-hours support.

Own the enterprise architecture and technical direction for Certinia across PSA, Services Estimator, Revenue Management, and Salesforce. Translate business requirements into scalable platform designs, govern data models, security, automation, integrations, migrations, testing, releases, and upgrades. Partner with business and technology leaders, guide administrators and developers, document architecture decisions, support vendor relationships, and drive platform improvements across professional services, finance, billing, revenue, and resource-management processes.

Supports Client Directors by managing customer transactions from quote to cash, maintaining sales pipelines and forecasts, preparing pricing and proposals, coordinating orders and internal resources, resolving client issues, managing vendor relationships, and reviewing invoices. The role focuses on customer satisfaction, account support, margin management, accurate documentation, and building productive long-term client relationships in a high-volume technology sales environment.

Manages complex observability implementation projects from initiation through closure. Responsibilities include Agile/Scrum coaching, project planning, budgeting, scheduling, resource allocation, risk and issue management, client communication, vendor coordination, service delivery, and project documentation. The role also identifies additional services opportunities, supports executive-level client interactions, tracks project performance, and improves project management processes using systems such as Salesforce and FinancialForce.

Defines and designs customer solutions on the ServiceNow platform. Gathers requirements, translates them into technical specifications, supports client workshops and demos, maintains documentation, coordinates sprint work, mentors junior team members, and assists with SDLC ceremonies. The role requires broad ServiceNow process expertise, integration knowledge, strong communication and presentation skills, and travel of at least 25%.

Supports AHEAD’s strategic enterprise transformation initiatives by coordinating plans, milestones, dependencies, risks, stakeholders, executive reporting, dashboards, change management, and post-acquisition integration activities. The role partners with Transformation Leads across multiple Big Bets, helps resolve barriers, maintains alignment, and promotes consistent transformation practices. It requires strong program management, analytical, communication, and change management capabilities in a complex, ambiguous environment.

Lead and deliver ServiceNow technical projects using Agile and Waterfall. Coach teams on Scrum, remove impediments, manage scope/schedule/budget, coordinate vendors, interface with clients, analyze resource utilization, drive services revenue, and close projects with post-implementation reviews.

Leads AHEAD’s Specialist Solutions Engineering team, overseeing daily management, strategic technical direction, coaching, career development, performance metrics, partner relationships, customer engagement, presales processes, quoting, and collaboration with sales and delivery leaders. The role presents solutions to customers and partners, supports sales plays, develops resource capacity processes, and maintains alignment across presales, delivery, and customer stakeholders.

Leads enterprise organizational change management and transformation engagements, building durable change capabilities through Centers of Excellence, playbooks, manager-led practices, adoption metrics, and AI-enabled tools. Owns workstreams, client relationships, change strategies, stakeholder engagement, value realization, and roadmap development. Coaches junior consultants and client teams, supports proposals and practice development, and uses data to measure behavioral adoption and business outcomes. Requires Prosci ADKAR expertise, consulting experience, enterprise AI tool proficiency, and approximately 25% travel.

Serve as the embedded change lead to drive AI adoption across a business unit: design change strategy, redesign roles and workflows for AI-augmentation, build capability programs, enable managers, run workforce planning, and measure adoption and impact while embedding responsible AI practices.

Lead architecture and design of CIAM and IAM solutions across customer, partner, and workforce use cases. Define reference architectures, integration patterns, and identity data models. Guide implementations (Okta, Auth0, Entra ID, cloud, CRM, ITSM), ensure security, scalability, compliance, and mentor teams while producing roadmaps and standards.

Own AHEAD’s VMware by Broadcom partnership GTM strategy and revenue growth, expanding annual revenue from approximately $700M to over $1B. Lead Broadcom relationships, identify new business opportunities, support strategic deals, coordinate international expansion, align cross-functional teams, track partnership KPIs and deal economics, and develop sales enablement and marketing programs. Provide executive reporting, prioritize initiatives, escalate issues, and drive accountability across sales, technical, marketing, delivery, operations, procurement, finance, and regional teams.

Build and operate cloud data capabilities, including ingestion pipelines, transformations, data models, curated data products, and data-quality controls. Use Snowflake, dbt, SQL, and Python to deliver governed data for analytics, applications, automation, and AI workflows. Implement testing, CI/CD, documentation, lineage, access controls, monitoring, incident resolution, and performance optimization. Collaborate with engineering, analytics, governance, security, and business teams in an Agile, product-oriented environment with active AI-assisted development.

Leads critical client escalations from initiation through closure, coordinating engineering, delivery, operations, and client success teams. Drives containment, root cause analysis, corrective actions, quality management, and continual improvement. Serves as the primary client advocate during high-visibility incidents, communicates with executives and clients, tracks resolution and satisfaction metrics, and presents performance insights to governance leaders. The role strengthens service delivery processes, prevents recurring issues, and promotes accountability and sustainable operational excellence.

Leads cloud financial management and optimization across AWS, Azure, and GCP clients. Analyzes spending, allocation, commitments, unit economics, forecasts, and savings opportunities; builds reporting and automation with SQL and scripting; and governs tagging and billing data. Advises technical, financial, procurement, and executive stakeholders, presents recommendations, executes remediation, mentors engineers, supports pre-sales, and improves FinOps standards and delivery practices. The remote U.S. role includes up to 10% domestic travel and occasional after-hours support.

Lead enterprise Azure and AI agent platform engagements from assessment through production delivery. Design landing zones, migrations, networking, identity, governance, FinOps, Microsoft Foundry environments, Copilot Studio solutions, and evaluation-driven CI/CD pipelines. Develop infrastructure and agents in code, author client-ready architecture and operational documentation, lead consulting teams, present to executives and governance boards, and enable client teams to operate delivered platforms.

Lead architecture, design, and delivery of AI and agentic solutions on the ServiceNow platform (Now Assist, AI Agents, Predictive Intelligence). Mentor teams, run client workshops and demos, design integrations with LLMs and data sources, create AI adoption roadmaps and governance, and act as technical escalation and presales AI expert. Travel required (~25%).

Lead client-facing advisory engagements, direct delivery teams and workstreams, run workshops, manage scope/timelines, produce and present deliverables, support business development, and mentor team members to enhance advisory offerings.