Teams at Agiloft

Troubleshoot and resolve advanced technical issues escalated from Tier 1 support. Provide customer assistance through phone, email, and chat; analyze logs using Linux CLI and cloud monitoring tools; reproduce and escalate verified bugs; collaborate with Product, Engineering, QA, Tier 3, and CSM teams; maintain documentation; and mentor Tier 1 staff.

Own and evolve the architecture of Agiloft’s AWS-based cloud services and infrastructure. Lead scalable, secure, reliable, and observable distributed-system design; define service boundaries, APIs, and integration patterns; and drive modernization, automation, CI/CD, infrastructure-as-code, and AI-assisted engineering practices. Partner with CloudOps and engineering leadership on reliability, disaster recovery, cost optimization, and operational readiness. Mentor engineers, influence technical strategy, improve developer experience, and guide long-term platform evolution.

Leads engineering strategy, architecture, delivery, and organizational development for Agiloft’s Contract Intelligence portfolio. Oversees Astra Agents, Contract Intelligence Graph, shared cloud-native platforms, APIs, IAM, AI assistants, and integrations. Partners with Product, Design, Applied AI, and Operations to deliver secure, scalable, reliable customer-facing systems. Manages distributed engineering teams, develops leaders, establishes operational metrics, guides responsible AI practices, and remains hands-on in architecture, code reviews, and technical decisions.