Affirm
Affirm Offices
Affirm is headquartered in San Francisco and has 3 office locations.
Remote Workplace
Employees work remotely.
Affirm is a remote-first company! Our employees can work anywhere in the U.S. but if an office is more your style, we have office locations in San Francisco, Chicago, New York City, and Pittsburgh.
U.S. Office Locations
San Francisco
San Francisco, CA, United States
Chicago
Chicago, IL, United States
New York
New York, NY, United States
Recently posted jobs
Big Data • Fintech • Mobile • Payments • Financial Services
Investigate and resolve complex customer complaints escalated by executives, internal teams, and bank partners. Communicate empathetically with customers by email, document complaints accurately, coordinate with Compliance, Legal, Risk, Product, and Communications, and identify root causes and remediation options. Lead process-improvement workstreams, contribute to operational improvements, and build expertise in financial products, servicing processes, consumer finance policies, and regulatory requirements.
Big Data • Fintech • Mobile • Payments • Financial Services
Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.
Big Data • Fintech • Mobile • Payments • Financial Services
Manage a portfolio of strategic merchant accounts, driving revenue, GMV, product adoption, expansion, and customer satisfaction. Lead complex contract negotiations, pricing initiatives, account plans, financing optimization, and executive relationships. Analyze partner performance, recommend growth programs, and coordinate Product, Technical, Credit, Analytics, Marketing, Risk, and Support teams. Serve as a strategic account-management leader and customer advocate across omni-retail.
