Jobs at Advocate Aurora Health

Handle inbound/outbound patient calls to schedule, reschedule, cancel appointments, verify demographics and insurance, route emergent calls to nursing, perform basic troubleshooting, document interactions, and support marketing/provider database updates while meeting customer service standards.

Manage billing and collections for all payor types, verify benefits and authorizations, develop financial plans with patients, research insurance and resolve out-of-pocket exposure, rebill and follow up on claims, and ensure payer approvals remain current.

Index and upload external and internal clinical records into the EHR, ensure correct patient/encounter/document types, identify and assign record deficiencies, support clinicians on record completion, maintain quality/productivity benchmarks, and collaborate with data integrity and leadership for chart corrections and privacy issues.

Handles inbound and outbound patient calls to schedule, reschedule, and cancel appointments; verifies demographics and insurance; routes emergent calls to nursing; documents interactions; performs basic troubleshooting of online systems; supports marketing database updates and adheres to departmental customer service standards.

Handle inbound/outbound patient calls for scheduling, cancellations, triage routing, insurance verification, and basic troubleshooting. Maintain accurate patient records, follow escalation procedures for clinical or complex issues, support marketing database updates, and meet customer service standards.

Provide direct MedSurg observation nursing care: assess, plan, implement, and evaluate patient care; monitor conditions; administer medications and treatments per protocols; document in EHR; collaborate with interdisciplinary team; promote safety and quality initiatives; float as needed and maintain required certifications.

Provide clinical nursing support for pediatric clinical trials: recruit and consent subjects, collect specimens, coordinate labs and investigational pharmacy, submit and manage IRB documentation, record clinical data, liaise with sponsors and investigators, provide resources to patients/families, and travel to system clinical sites as needed.

Handle inbound/outbound patient calls for scheduling, rescheduling, cancellations, insurance verification, demographic updates, and basic technical troubleshooting. Identify emergent calls and escalate to nursing triage. Provide customer service, document interactions in systems, assist with marketing referrals, and maintain provider/marketing databases while following departmental policies and workflows.

Handle inbound and outbound patient calls to schedule, reschedule, or cancel appointments; verify/obtain demographics and insurance; route emergent calls to nurses; perform basic troubleshooting of online systems; document interactions and support provider/marketing databases. Work scheduled shifts and complete training.

Negotiate with payors to obtain authorizations for appropriate care and length of stay, communicate determinations to staff, obtain provider/benefit information for post-acute services, enter and maintain certification data, and document and report payor information changes.

Handle inbound and outbound patient calls for scheduling, cancellations, reschedules, demographic and insurance verification, and basic troubleshooting. Triage emergent calls to nursing, submit medication refill requests, page providers, maintain provider/marketing databases, and document interactions across departmental information systems while delivering customer service per standards.

Develops and executes proactive and reactive external communications tactics, crafts content (news releases, pitches, blogs, op-eds), cultivates media relationships, monitors media and reputation risks, supports integrated communications plans, and collaborates cross-functionally to protect and elevate Advocate Healths brand.

Handle inbound/outbound patient calls to schedule, reschedule, and cancel appointments; verify and update demographic and insurance information; identify emergent calls for RN triage; perform basic technical troubleshooting; document interactions and support marketing/provider database updates while meeting customer service standards.

Handle inbound/outbound patient calls to schedule, reschedule, or cancel appointments; verify and update demographic and insurance information; triage emergent calls to RNs; perform basic troubleshooting of online systems; document interactions and support provider/marketing database updates while meeting customer service standards.

Handle inbound and outbound patient calls to schedule, cancel, or reschedule appointments; verify and update demographics and insurance; route emergent calls to RN; provide customer service, document interactions, and perform basic troubleshooting of online systems.

Answer inbound patient calls and make outbound follow-ups; schedule, reschedule, and cancel appointments; verify and update demographics and insurance; identify emergent calls for nurse triage; document interactions, assist with basic troubleshooting of online systems, and support marketing and provider database updates while meeting service standards.

Answer inbound and make outbound patient calls to schedule, reschedule, or cancel appointments; verify and update demographics and insurance; triage emergent calls to nurses; document interactions across systems; perform basic troubleshooting for online applications; support marketing and provider database updates; follow departmental workflows and provide patient-centered customer service.

Handles inbound and outbound patient calls to schedule, reschedule, and cancel appointments; verifies demographics and insurance; routes emergent calls to nursing; documents interactions; provides customer service and basic tech troubleshooting while maintaining provider and marketing databases.

Answer inbound patient calls and make outbound follow-ups; schedule, reschedule, and cancel appointments; verify/update demographics and insurance; route emergent calls to nurses; perform basic troubleshooting and documentation while delivering customer service per departmental standards.

Lead enterprise internal change communications and activation: develop strategic communication plans, advise senior leaders, translate transformation initiatives into clear messaging, mitigate change resistance, drive alignment and storytelling, coach and develop communication advisors, and partner across functions to ensure consistent, two-way communications.