Teams at Advarra

Provides software customer support through email, chat, and ticketing systems; troubleshoots complex issues, coordinates escalations across project management, engineering, and product teams, and advocates for customer needs. The role also includes product demonstrations, customer training, workflow analysis, and communicating enhancement suggestions. Candidates need at least three years of software customer support experience, training experience, and the ability to translate customer requirements into product functionality.

Implement clinical research software solutions for new customers by analyzing current processes, mapping future-state workflows, documenting business requirements, and developing use cases. Serve as a subject matter expert on clinical research applications, integrations, reports, and best practices. Collaborate with customers, project managers, internal teams, and prospective clients on enhancements, Statements of Work, RFP responses, and implementation milestones.

Reviews and edits informed consent forms for regulatory compliance in human subject research. Incorporates sponsor language and stakeholder feedback, collaborates with IRB board members and staff, maintains knowledge of clinical research regulations, attends IRB meetings, completes required training, and contributes to process improvements.