Teams at Abnormal Security

Provides L1 technical support for enterprise customers using cloud email and SaaS security platforms. Resolves configuration, API, integration, false-positive, and threat investigation issues through troubleshooting and log analysis. Communicates root causes and recommendations, partners with Engineering and Product, supports onboarding, maintains knowledge documentation, and identifies recurring customer issues. Requires 4+ years of cybersecurity, SaaS, or enterprise technical support experience, strong email security and cloud ecosystem knowledge, API troubleshooting skills, and excellent communication.

Manage and grow an enterprise SaaS customer portfolio by driving adoption, value realization, retention, renewals, and expansion. Build executive relationships, develop success plans, conduct business reviews, identify risks and upsell opportunities, and coordinate remediation efforts. Partner cross-functionally with Sales, Product, Engineering, and Support while maintaining product knowledge and delivering measurable customer outcomes.

Sell Abnormal AI cybersecurity solutions to enterprise organizations with more than 3,000 mailboxes. Responsibilities include prospecting, pipeline generation, complex deal management, contract negotiation, closing new logos, account expansion, renewals, accurate sales-system documentation, ROI development, and cross-functional collaboration with sales engineering, marketing, product, and customer success teams.