Teams at 6sense

Own the strategy, roadmap, build, launch, and measurement of digital Customer Success programs. Configure Gainsight journeys, campaigns, segments, triggers, integrations, dashboards, and reporting. Identify engagement gaps, prioritize initiatives, coordinate cross-functional delivery, and provide data-backed recommendations to CS leadership. Maintain platform integrity and documentation while connecting digital programs with CSM-led activities across onboarding, adoption, renewal, and expansion.

Provides Tier 1 and Tier 2 support for a global workforce across macOS, Windows, SaaS applications, identity systems, endpoints, and AI platforms. Manages onboarding, offboarding, access, device lifecycle, and asset inventory. Develops scripts, automations, documentation, and workflow improvements while supporting executive users, meetings, events, and remote employees. Troubleshoots workplace technologies and contributes to service quality, SLA performance, responsible AI practices, and continuous IT operations improvement.

Owns 6sense’s competitive intelligence and win/loss program, including customer interviews, research, synthesis, competitive positioning, market analysis, field enablement, claims validation, monitoring, and executive readouts. The role influences product roadmap, pricing, packaging, and analyst relations while providing evidence-based insights into competitors, buyer behavior, market convergence, and differentiation.