Teams at Wellvana

Provides compassionate customer support to patients, healthcare providers, practices, and other stakeholders through phone, email, text, and other channels. Responsibilities include answering questions, resolving and escalating concerns, documenting interactions, managing service cases, protecting confidential information, following HIPAA requirements, coordinating with internal teams, and identifying recurring issues. The role requires strong communication, empathy, organization, problem-solving, computer proficiency, and the ability to manage sensitive healthcare-related interactions professionally.

Provides high-level administrative and operational support to executive leadership by managing complex calendars, meetings, travel, expenses, communications, executive materials, confidential information, and follow-up actions. Coordinates leadership and board-related activities, tracks priorities and deliverables, supports special projects, and serves as a liaison with internal and external stakeholders. Requires strong organization, discretion, communication, judgment, and proactive problem-solving in a healthcare business environment.

Provides administrative and operational support to internal teams and healthcare partners. Responsibilities include calendar and meeting coordination, document preparation, data entry, record maintenance, correspondence, inbox monitoring, reporting, invoice and expense processing, onboarding assistance, travel coordination, and communication with healthcare organizations. The role requires confidentiality, HIPAA compliance, strong organization, accurate recordkeeping, and effective management of multiple priorities in an office, hybrid, or remote environment.