Teams at 10Pearls

Responsible for driving sales of Salesforce solutions, building client relationships, managing expectations, and leading complex deals to achieve revenue growth.

Perform functional, regression, and integration testing for Amazon Connect contact flows and IVR. Validate AWS Lambda integrations, document defects, support UAT with stakeholders, and monitor routing and call handling post-deployment.

Lead the ServiceNow product roadmap and backlog across multiple instances and modules. Design portals/forms, make minor HTML/CSS changes, build reports/dashboards, run discovery and stakeholder interviews, drive Agile planning, manage change and adoption, surface risks, and partner with engineering, UX, legal, and leadership to deliver and measure product outcomes.