Top Tech Jobs & Startup Jobs in Charlotte, NC

Transforms data into actionable insights for CVS Health’s Direct-to-Consumer channels. Develops reporting solutions, quality dashboards, and analytics on agent behavior, quality trends, and process opportunities. Partners with Quality Assurance, Compliance, Operations, and Vendor Management to ensure data integrity and improve performance. Supports vendor oversight, internal reporting, and quality-monitoring innovation using tools such as Excel, SQL, and NICE CXone, with a focus on Medicare sales processes.

Leads creative vision and execution for omnichannel experiential design across physical, digital, retail, event, and customer-facing environments. Oversees concepts, environmental graphics, signage, digital screen content, activations, and brand experiences from strategy through production. Guides creative teams, partners with senior stakeholders and external agencies, ensures brand consistency, and balances craft with budgets, timelines, and operational constraints. Requires expertise in visual storytelling, retail communications, digital content, emerging creative technologies, and team leadership.

Lead strategy, roadmap, and delivery for underwriting and pricing technology platforms. Align business and DDAT teams, manage portfolio, prioritize investments, and ensure scalable, compliant, and high-performing systems supporting pricing, actuarial models, and workflows.

This role involves leading strategic planning, product innovation, and cross-functional collaboration to enhance pharmacy analytics and drive growth initiatives for CVS Health.