Handles a portfolio of delinquent mortgage accounts, serving as a single point of contact for borrowers and authorized parties. Evaluates financial situations, explains and initiates loss mitigation options such as loan modifications, short sales, deeds-in-lieu, and cash for keys, and negotiates outcomes to minimize foreclosure losses. Reviews title searches, performs light skip tracing, updates reports, meets performance goals, and ensures compliance with investor, legal, and company requirements.