Provides Tier 2/3 technical support for onsite and remote users, including endpoint lifecycle management, hardware and software troubleshooting, access issues, networking support, cybersecurity remediation, documentation, and IT project assistance. Coordinates with managed IT service providers, performs PowerShell automation, supports Intune Autopilot, and maintains infrastructure and user equipment. The role requires a bachelor’s degree, five years of relevant experience, occasional travel, and eligibility for a U.S. government security clearance.