Own project and case management across health underwriting products, coordinating intake, prioritization, tracking, dependencies, risks, and resolution. Partner with Product, Data Science, Data Engineering, Implementation, QA, and client teams to remove blockers and improve accountability. Build reporting on workload, ticket aging, bottlenecks, and resolution rates while connecting Salesforce, Jira, and spreadsheet workflows to automate processes and create a proactive, data-driven operating model.