Leads and scales Advisory, Delivery, and Support workstreams across a distributed technical services organization. Establishes shared operating standards, capacity planning, quality controls, SLAs, escalation processes, reporting, and governance. Oversees technical delivery outcomes, resource allocation, architecture quality, support coverage, hiring plans, onboarding, and partner collaboration. Partners with Enablement, Sales, Project Managers, and SI/GSI organizations to improve delivery predictability, utilization, client satisfaction, and technical excellence.

Lead delivery of TrakSYS MES projects across discovery, design, build, test, cutover and go-live. Manage 3–4 concurrent projects, govern plans/RAIDD/finances/changes, coordinate technical teams, oversee SIT/UAT, and drive cutover, stabilization and transition to support.