Defines customer needs, personas, problem statements, value propositions, and product solutions for disability and absence insurance. Analyzes data and market trends, identifies gaps, leads process reengineering using AI and APIs, manages the product backlog, and partners with product, operations, technology, customers, and stakeholders to improve outcomes and efficiency.

Lead development and lifecycle management of supplemental health insurance products (Critical Illness, Cancer, Accident, Hospital Indemnity). Drive market research, competitive analysis, go-to-market plans, and cross-functional launches working with Pricing, Contracts, Operations, Technology, Training, and Sales to deliver product strategy and execution.

Own production health and performance for AI-enabled claims products across Disability & Leave. Monitor SLAs and UX, lead incident triage and RCA, prioritize fixes with engineering and operations, drive systemic improvements, and oversee FINEOS/Catalyst integration and optimization.