Own and improve the Product Development Lifecycle and product roadmap by architecting Jira/Confluence and AI-integrated tooling, building governance, dashboards, and metrics, enabling PM workflows, onboarding, release operations, and cross-functional stakeholder communications to increase velocity and product quality.

Investigate payment issues end-to-end, perform root-cause analysis, quantify revenue impact, produce written recommendations, partner with analytics, revenue, support, and carrier teams, and translate findings into prioritized product opportunities.