Top Operations & Support Jobs in Charlotte, NC

Provide second-level technical and operational support for Electronic Commerce Services and Instant Payments in production environments. Troubleshoot file formatting, data delivery, and payment issues; evaluate technical/business problems; recommend solutions; develop project budgets and plans; liaise between business and technology teams; provide training; and support rotational on-call coverage and overtime as needed.

10-week summer internship supporting Business Risk Control and Regulatory & Policy functions. Participate in rotations, perform low-to-medium risk tasks, assist with data analytics, reporting, compliance reviews, and stakeholder collaboration. Receive coaching, feedback, and development with possible conversion to a full-time analyst role.

Lead securities operations lifecycle work: reconcile client portfolio and performance data, analyze returns, identify and resolve discrepancies, perform root cause analysis, strengthen controls, support audits, and drive process improvements across cross-functional teams.

Provide empathetic, multi-channel support for everyday banking customers in a high-volume contact center, resolve routine inquiries, escalate as needed, follow policies and use multiple computer systems to deliver accurate service.

Support fraud and claims operations by investigating account takeover cases, authenticating customers, making case decisions using multiple systems, escalating risks, mentoring junior staff, and recommending process improvements to prevent fraud and improve customer experience.

Support the lifecycle of institutional trade flows and manage client onboarding, cash payments, funding, custodial operations, securities settlement, structured loan ops, and general ledger reconciliation. Lead and participate in moderately complex initiatives, drive process improvements and risk controls, resolve confirmation/ISDA issues, mentor analysts, and collaborate across teams to deliver operational solutions and meet functional project deliverables.

Handle complex fraud and claims cases in account takeover operations: authenticate customers, investigate and decide on claims using multiple systems, deescalate sensitive interactions, mentor junior staff, identify process gaps, and recommend improvements to mitigate risk and improve customer experience.

Senior Lead consultant supporting COO Technology Business Management by delivering centralized collaboration services: manage MS Teams/SharePoint, Outlook shared mailboxes, portals and Teamworks content; produce executive communications, presentations, data visualizations, and executive-quality video; maintain org charts and surveys; work onsite under hybrid policy.

10-week summer internship supporting Chief Administrative Office teams. Interns participate in formal programming, perform low-to-medium risk assignments, learn compliance and risk fundamentals, collaborate with managers and peers, and may receive an offer to a rotational analyst program.

10-week summer internship within Wells Fargo Global Operations providing hands-on experience across operations functions (wholesale, payments, fraud, shared services). Participants complete team projects, data analysis, process improvement, and stakeholder communications using Microsoft tools and analytics platforms, receive coaching and feedback, and may be considered for a subsequent rotational analyst program.