Top Operations & Support Jobs in Charlotte, NC

Processes cash disbursements, refunds, reconciliations, and account-related transactions across multiple systems. Researches and resolves bank account issues, supports escheatment activities, coordinates fund movement, and collaborates with partner teams. Independently manages assigned priorities while maintaining accuracy, timeliness, compliance, and strong customer service.

Supports securities trade settlement and investment manager relations by resolving trade and account exceptions, onboarding accounts, maintaining settlement instructions, monitoring cash and security movements, reconciling activity, reviewing documentation, and ensuring operational controls and compliance. Collaborates with investment managers, custodians, and internal teams while contributing to process improvements, system enhancements, and operational projects.

Processes complex trade services transactions, including commercial and standby letters of credit, collections, payments, trade acceptances, and discrepancies. Onboards clients, resolves inquiries, collaborates with relationship managers and underwriting teams, and ensures compliance with operational controls. Provides subject matter expertise, trains and guides less experienced staff, reviews work, and handles non-standard, time-sensitive transactions with independent judgment.

Leads Wells Fargo’s enterprise reconciliation operating model and multi-year transformation. Responsibilities include platform consolidation, process standardization, governance, prioritization, reporting, risk control development, resource allocation, and cross-functional collaboration across Operations, Finance, Technology, Risk, and business teams. The role manages specialized teams, oversees change investment, drives operational modernization, and develops senior stakeholder partnerships and talent.

Provides white-glove, end-to-end desktop and voice support for trading floors and investment banking teams. Responsibilities include troubleshooting hardware, software, operating systems, virtual desktops, telephony, and trading applications; executing production deployments; developing scripts; managing escalations, risk controls, vendors, and root-cause analysis; documenting incidents; improving support processes; and mentoring junior staff. The role requires 100% on-site work, 24/7 flexibility, on-call coverage, and alternative shifts.

Supports the Security Master Pricing function by validating and updating securities on the BETA platform. Performs securities production, transaction processing, reconciliation, research, exception resolution, reporting, and trade lifecycle support. Ensures compliance with policies, controls, and regulations; collaborates with internal partners; identifies process improvements; and provides guidance to less experienced staff.

Supports commercial banking client relationships through portfolio administration, client servicing, account maintenance, issue resolution, compliance monitoring, risk escalation, and process improvement. The specialist manages competing priorities, evaluates portfolio profitability and risk, partners with relationship managers, and serves as a subject matter expert while ensuring accurate and responsive client support.

Leads a large, geographically dispersed Deposit Claims organization of approximately 1,000 employees. Oversees fraud and claims operations, risk policies, controls, performance, resource allocation, customer outcomes, and operational efficiency. Partners with enterprise stakeholders across Fraud Operations, Risk, Compliance, Technology, Product, and Legal while developing senior leaders and succession pipelines.